RESERVATION
Q. How do I make
my room reservation?
A. To make reservations, please use our Secured Online Reservation
Form available on this website. Please ensure that you furnished
all the required information as specified on the Reservation
Form.
Q. When I submit my reservation form, where does my
request go?
A. It will go to our Reservation Department.
Q. How long will it take the Hotel to respond to my
reservation request?
A. Within 24 hours and not later than 36 hours. If you do
not receive your respond with 36 hours, please e-mail back
to us at maxcarry@yahoo.com
Q. I don't have 24 hours to wait for a confirmation.
What can I do?
A. You may e-mail to us at maxcarry@yahoo.com
or the e-mail available on the website.
Q. What happen if after 36 hours we do not receive any
respond from you?
A. As you are aware this booking is via online and there
are many possible factor that your reservation does not
reached us may be due to server's error or due to some other
technical problem. Please e-mail back to us at maxcarry@yahoo.com
to enquire about your reservation.
Q. How do I know my reservation is confirmed?
A. When you received our acknowledgement via the e-mail
or fax within 24 hours and not later than 36 hours. Reservations
are deemed secured if guaranteed with credit card or a prepaid
Cash Deposit into the hotel's Bank Account.
Q. After filling up and submission of my Reservation
Form how do I know if my reservation is confirmed?
A. Within 24 hours and not later than 36 hours, you will
be contacted by e-mail informing you on the status of your
reservation.
Q. How do you respond back to us on our confirmation?
A. We shall be responding back to you via e-mail. We do
not call or we do not fax to you unless requested to do
so. Please ensure that you furnish to us an accurate e-mail
address/es.
Q. We seem to unable to locate your telephone number
on this website?
A. This website and the rates displayed on this website
are specially formulated for Internet Booking Only. Guest
that calls in at the hotel shall not be entitled to our
Internet Promotional Rates. This is the reason why we do
not furnish Telephone contact.
Q. What happens if I encounter problem with my reservation
upon checking-in?
A. It is advisable for you to quote your confirmation number
if you were given one but if you were not, it would be advisable
for you to print out the confirmation letter and bring along.
Q. What do I need upon checking-in?
A. If you are given a confirmation number please quote it
during checking-in and if you do not it would be advisable
for you to print out the confirmation letter and bring along.
Q. How far ahead should I make the reservations?
A. At least 72 hours before arrival date.
Q. Is it advantages for us to book early?
A. Yes it would as most of the time we are always fully
booked. In order not to get disappointed please make your
booking as early as possible.
Q. During the reservation I gave my credit card details
but upon checking in I decide to pay cash. Is this possible?
A. Yes this is possible. We do not collect payment online.
We do not deduct from your credit until you arrive at the
hotel/resort, the credit card details is merely to guarantee
your reservation only. You may pay cash upon check in instead.
Q. What are the means for us to guarantee our booking?
A. To guarantee your booking we would request for your credit
card details. For those without credit card details we would
instruct then to make a cash deposit into the house's bank
account. Please indicate in the Reservation Form that you
wish to pay by Cash.
Q. Which would you prefer us to use to guarantee our
reservation, by Credit Card or Cash Deposit?
A. Depending where you are from, if you are from Overseas
we would prefer Credit Card due to the troublesome procedures
of having to go to the nearest compatible banks to make
the cash deposit. To make your reservation and confirmation
process easier and faster we would prefer Credit Card.
Q. If we do not have a Credit Card can we make our reservations
via your Online Reservation Form and what are the procedures?
A. Yes you can make your reservations via our Online Reservation
Form. The procedures would be as follows. You are to fill
up our Online Reservation Form and please indicate to us
that you are paying by Cash. We shall give you further instruction
on how to make your Cash Deposit into our hotel/resort Bank
Account during the confirmation stages.
Q. Do you collect payment during the Reservation stages?
A. No we do not collect payment during the reservations
stages. During reservation stage we need your credit card
details for the main reason to guarantee your reservation.
CANCELLATION
POLICY
Q. How do I change or cancel my reservations?
A. Through the telephone, facsimile or e-mail. Please specify
your Confirmation Number, Name, Hotel/Resort, Check In Date
and Check Out Date. We would prefer by e-mail as it is faster
to do so.
Q. What is your hotel/resort's Cancellation Policy and
what are the penalty if we defaulted?
A. Our Cancellation Policy and Penalty Charges if any, are
contained within this website either on the Accommodation
or Room & Rates or Promotional Packages Page. Please
look for these information within this site.
PAYMENT
Q. What credit
card types are accepted for guarantee/deposit or payment
at your hotel/resort?
A. Any major credit card is acceptable here.
Q. Do your hotel/resort accept Visa Electron Card?
A. No we do not accept Visa Electron Card.
Q. When do I have to include my credit card number?
A. When you fill up our Secured Online Reservation Form
to guarantee your reservations.
Q. Is it safe to use my credit card?
A. Our Secured Online Reservation Forms are encrypted.
Q. Why do you need my credit card number and expiry
date?
A. To guarantee the reservation during peak period or late
arrival.
ROOM & RATES
Q. Based on the
rates offered on your website, is it possible for us to
ask for special discount?
A. Rates portray on this website are our Internet Promotional
Rates. It is the discounted rates meant for Internet booking
only. Only bookings made via this website are entitled to
these Internet Rates.
Q. What about special discounts?
A. No discount will be given based on these Internet Promotional
Rates. Please look for our Promotional Packages if any.
It would be cheaper.
Q. We are Airlines Staffs, are we entitled to Airlines
Rates?
A. We do not have rates for Airlines staffs, please make
booking through your respective airlines for rates accorded
to the respective airlines if any. Our rates are Promotional
Internet rates.
Q. We are Malaysian Government Staff, are we entitled
to special rates?
A. No. Our rates are special Internet Promotional rates.
Please check with the respective department if there are
any special rates accorded to Malaysian Government staffs.
Q. We are Government Employees of a Foreign Government,
are we entitled for a special rates?
A. No. We do not have any special rates for Government Employees
from a foreign government.
Q. What are the check-in & checkout times for a
room?
A. Check-in time is 2.00 p.m and check out time is at 12.00
p.m.
Q. What is the earliest time I can check-in into the
hotel room ? We will be arriving at the hotel/resort early
in the morning?
A. Our normal Check-In time is 2.00pm. Our earliest Check-In
time is 12.00 noon. Early check-in are subject to availability
of rooms.
Q. Do you have Baby Cot?
A. Yes we have baby cot and we provide baby cot free of
charge. Please enquire at the reception upon check-in.
Q. We will be arriving at 5.00 am in the morning, if
we check-in at this time, do you consider this as 1 night?
A. Yes. Our new day starts at 6.00 am.
Q. Our flight home is at 12.00 am, we would like to
check out late at 8.00pm, What is your rate for late check
out?
A. The normal room rates available on the website applies.
Q. We will be arriving at the Hotel at roughly around
3.00am, so can we check in at that time?
A. Yes, but you shall be charged in accordance to the rates
shown on this website. Please indicate in your reservation
form your arrival time.
Q. We are aware that your check out time is 12.00 noon
but due to our late flight, we wish to stay on until 3.00pm.
Is this chargeable?
A. Late check out until 3.00 pm are usually not chargeable
but is always subject to availability of rooms. Please indicate
in your reservation form as we may be able to accommodate
your request free-of-charge if room are available.
Q. We are aware that your check in time is at 2.00 pm,
but we would like to check in at 10.00 am, is this chargeable?
A. Early Check in are usually not chargeable but is always
subject to availability of rooms. Please indicate in your
reservation form as we may be able to accommodate your request
free-of-charge if room are available.
LOCATION
Q. What are the directions to the Hotels?
A. Our location map is available on our location webpage
within this site.
TRANSPORTATION
Q. Is there a
hotel shuttle service to/from the airport?
A. Yes we do have our Airport Transfer Vehicle but it is
chargeable. Please indicate in the reservation form that
you require the Airport transfers. We shall give you the
quotation for Airport Transfer during the confirmation of
your bookings.
Q. Which is cheaper, your Airport Transfer or the Public
Transport?
A. The public transport is obviously cheaper.
HOTEL FACILITIES
Q. What are the
facilities available in the rooms?
A. The complete description of the hotel/resort is available
within this website. If you are unable to locate, please
e-mail to us at maxcarry@yahoo.com
Q. Do we need adaptors or transformers for our electrical
devices?
A. If you are from Asians countries, adaptors or transformer
are not needed but advisable to carry with you as some electrical
voltage may differ. In Malaysia, the electricity runs on
240 volts with 50Hz cycle system.
MALAYSIAN LAW
Q. Is there a
speed limit on the Malaysian Expressway and are seat belts
required?
A. Speed limits vary on different types of road in Malaysia.
The normal speed limit on the Expressway is now running
at 110 km/hr. Speed limit signboards are available for reference.
Please do not exceed the speed limit. Seat belts are required
for the driver and the front seat's passenger. The speed
limit for the normal truck road is at 60 km/hour. Please
adhere to the speed limit as indicated on the respective
roads.
Q. Do we need a Malaysian Driving Permit to drive in
Malaysia?
A. If you carry a valid International Driving License, you
may not require a Malaysian driving license. However, please
check with the Malaysian Road and Transport Department for
further clarification.
Their website is at : http://www.jpj.gov.my
Q. Will we be driving on the same side of the road as
in U.S.A?
A. No. In Malaysia we drive on the left side of the road.
Q. How much can I take currency back to the US tax-free?
A. Under the Travelers Declaration regulation, permitted
currency limits are as follows : A resident and a non-resident
is permitted to carry into and out of Malaysia, RM notes
not exceeding RM1,000 per person. There is no limit on the
amount of foreign currency notes or traveler's cheques carried
into Malaysia by resident and a non-resident. A resident
is permitted to carry out of Malaysia, foreign currency
notes including traveller's cheques, not exceeding RM10,000
equivalent per person. A non-resident is permitted to carry
out of Malaysia, foreign currency notes including traveller's
cheques, not exceeding the amount brought in.
Q. What is the legal drinking age in Malaysia?
A. 18 years old.
Q. Are there any restriction of drinking alcohol in
Malaysia?
A. Throughout Malaysia consumption alcohol is allowed except
muslims are not allowed to drink in public in the state
of Kelantan and Terengganu. Most of the hotels/resorts in
Kelantan and Terengganu do not serve alcohol. Please check
with the front counter for more info on this matter.
TRAVEL
DOCUMENTS
Q. Do I need a
Visa?
A. Depending upon which country you are from. Please check
with our local representative, embassy, consulate located
in your respective country. The following webpage may be
able to provide to you some information on this matter.
Information Website : http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website : http://www.imi.gov.my
MISCELLANEOUS
Q. Does anyone
in Malaysia speak English or any other language?
A. English is the common language used here. Our national
language is Bahasa Malaysia. Malaysian commonly speaks Bahasa
Malaysia, English, Mandarin, Tamil, Cantonese, and Panjabi.
Q. Do we need to change money before or upon arrival?
A. For your convenience, it always advisable to change to
local currencies as all transaction in Malaysia will be
in Ringgit Malaysia (RM). However, there are moneychanger
and banks nearby to do these transactions.
Q. Where can I exchange currency?
A. At the moneychanger or banks.
Q. Are clothing and shoe sizes the same in Malaysia
as in the US?
A. No.
Q. Do women have to wear hair coverings in Malaysia?
A. No. Only in places of worships.
Q. What is the standard tipping practice in Malaysia?
A. There is no tipping practice in Malaysia. Tipping is
at your own discretion.
Q. What's the weather like there in Malaysia?
A. Malaysia has an equatorial climate with uniform temperatures
throughout the year. If you are coming to the East Coast
of Malaysia, especially to Kelantan and Terengganu, most
of the hotel and resort along the east coast here are closed
from November to January due to the monsoon season. Please
check with us on this information.
Q. Where can I find details on Shopping in Malaysia?
A. Please refer to the following website for more details
on shopping in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html
Q. Where can I get information about traveling around
Malaysia?
A. Please refer to the following website for more details
on traveling around Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html
Q. Where can I get information about theatres?
A. Please refer to the following website for more details
on theatres in Malaysia.
Website : http://www.malaysiahotels.cc/wyn04.html
Q. Where can I find some brief information on Malaysia?
A. Please refer to the following website for information
on Malaysia.
Website : http://www.malaysiahotels.cc/wyn01.html
Q. Where can I find details on Museums in Malaysia?
A. Please refer to the following website for information
on Museums & Memorials in Malaysia.
Website : http://www.malaysiahotels.cc/wyn06.html
Q. Where can I find the map of Malaysia?
A. Please refer to the following website for maps of Malaysia.
Website : http://www.malaysiahotels.cc/wyn00.html
Q. Where can I find literatures on some of the outstanding
buildings and infrastructures in Malaysia?
A. Please refer to the following website for outstanding
buildings and infrastructures of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html
Q. Where can I find details on Fine Dinning, Bistros,
Cafes , Delis, Restaurant, and Hawkers Centres in Malaysia?
A. Please refer to the following website for Fine Dinning,
Bistros, Cafes, Delis, Restaurant, and Hawkers Centres in
Malaysia.
Website : http://www.malaysiahotels.cc/foodofmalaysia.html
Q. Where can I find details on getting to Malaysia,
getting around Malaysia and getting around Kuala Lumpur?
A. Please refer to the following website for details on
getting to Malaysia, getting around Malaysia and getting
around Kuala Lumpur.
Website : http://www.malaysiahotels.cc/wyn02.html
Q. We wish to know more about public transport to your
hotel, where do we find the said information?
A. Please refer to the following website for details on
public transport to our hotel/resort.
Website : http://www.malaysiahotels.cc/wyn02.html
Q. Where can I find the location map of all the major
island resorts in Malaysia?
A. Please refer to the following website for details on
location map of all the major island resorts in Malaysia.
Website : http://www.malaysiahotels.cc/island.html
Q. Where can I find the travel tips to Malaysia?
A. Please refer to the following website for some of the
travel tips to Malaysia.
Website : http://www.malaysiahotels.cc/wyn01.html
Q. Where can I find the list of Calendar of events in
Malaysia?
A. Please refer to the following website for the complete
list of Malaysia's Calendar of Events.
Website : http://www.malaysiahotels.cc/wyn05.html
Q. Where can I find information on Public Transport
to get into Kuala Lumpur?
A. Please refer to the following website for more details.
Website : http://www.malaysiahotels.cc/wyn02.html
Q. Where can I find information on how to get around
Kuala Lumpur?
A. Please refer to the following website : http://www.malaysiahotels.cc/gettingaroundkualalumpur.html
Q. Where can I find details of shopping complexes in
Kuala Lumpur and in Malaysia?
A. Please refer to the following website for details of
shopping complexes in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html
Q. Where can I find details of shopping complexes on
Langkawi Island?
A. Please refer to the following website for list of shopping
complexes on Langkawi Island.
Website : http://www.malaysiahotels.cc/wyn03try2.html
Q. Where can I find details of Embassies and High Commissions
of Foreign Countries in Malaysia?
A. Please refer to the following website for the addresses
and telephone numbers of all the Embassies and High Commissions
based here in Malaysia.
Website : http://www.malaysiahotels.cc/infoforeignemb.html
Q. Where can we obtain Useful telephone numbers in Malaysia
such as Emergencies, Police, Hospitals, Medical Centres,
Taxi, Cabs, Busses, Car Rentals, Coaches, immigration and
all the necessary numbers while in Malaysia?
A. Please refer to the following website for all these details.
Website : http://www.malaysiahotels.cc/infousephone.html
Q. Where can we find the list of good hotels and resorts
in Malaysia?
A. Please refer to the following website for the list of
good hotels and resorts found in Malaysia.
Website : http://www.malaysiahotels.cc
Q. How can we get intouch with you?
A. To get in touch with us you may e-mail us at maxcarry@yahoo.com
.
